Last Updated: 30 Janaury 2026
Information We Collect
We collect information that you voluntarily provide to us when you contact us, request services, book an appointment, or submit a form on our website. This may include your name, email address, phone number, company information, and any other information you choose to provide.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Communicate with you regarding appointments, estimates, service updates, and customer support
- Send administrative and transactional messages
- Respond to inquiries and requests
- Monitor and analyze usage and trends to improve customer experience
Cookie & Tracking Practices
We use cookies and similar tracking technologies to operate our website, understand how visitors use our site, and improve our services. Cookies may collect information such as browser type, device information, pages visited, and time spent on the site.
These cookies do not collect sensitive personal information and are not used to sell or share personal data. Some cookies are necessary for the website to function properly, while others help us analyze traffic and improve performance.
You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect how certain features of the website function.
Text Messaging & Mobile Information
If you provide your phone number and opt in to receive text messages, you consent to receive SMS messages from Polar Heating & Cooling LLC related to services, appointments, reminders, updates, and occasional promotional messages. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.
Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share information with trusted service providers and subcontractors who assist us in operating our business, providing services, or supporting customer communications (such as hosting, analytics, customer service, or text messaging platforms).
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights & Choices
You may request access to, correction of, or deletion of your personal information at any time. You may also opt out of receiving promotional communications by following the unsubscribe instructions included in those messages or by contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
📧 info@polarheating.com